dost77 Privacy Policy

1. Introduction

dost77 is committed to protecting the privacy and personal data of every player who uses the platform. This Policy sets out, in clear and transparent terms, the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in relation to your data.

dost77 serves players across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, and beyond — and recognises the trust players place in the platform when they share their personal information. We do not take that trust lightly. Every data processing decision at dost77 is evaluated against the twin principles of necessity and proportionality: we collect only what we genuinely need, and we use it only for the purposes described in this Policy.

This Policy applies to all personal data collected through the dost77 website, mobile application, customer support channels, and any other dost77 touchpoint. It should be read together with the dost77 Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

dost77 collects the following categories of personal data, depending on how you interact with the platform:

dost77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless explicitly required for a legally mandated compliance process.

3. How We Collect Personal Data

3.1 Directly from You. The majority of personal data dost77 holds is provided directly by you at the point of registration, during account verification, through deposit and withdrawal transactions, and through your communications with our support team.

3.2 Automatically. When you access the dost77 platform, certain technical data is collected automatically through standard web and app technologies including cookies, server logs, and session tracking. This includes your IP address, device identifiers, and behavioural data relating to how you navigate and use the platform.

3.3 From Third Parties. dost77 may receive personal data from third-party identity verification providers, payment processors (such as JazzCash and Easypaisa), fraud detection services, and publicly available sources, where this is necessary to verify your identity, prevent fraud, or comply with anti-money laundering obligations.

4. How We Use Your Personal Data

dost77 processes your personal data for the following purposes:

• Account creation and management — to register your account, authenticate logins, and manage your dost77 profile.
• Service delivery — to process your bets, deposits, and withdrawals, and to provide access to all dost77 gaming products.
• Identity and age verification — to confirm that you meet the 18+ age requirement and to verify your identity as required by anti-money laundering compliance obligations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other forms of abuse on the platform.
• Customer support — to respond to your enquiries, resolve disputes, and manage complaints.
• Responsible gaming — to monitor gaming behaviour for signs of problem gambling and to administer deposit limits, session limits, and self-exclusion requests.
• Platform improvement — to analyse how players use dost77 and to improve the platform's features, performance, and user experience.
• Legal and regulatory compliance — to comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.
• Marketing communications — to send promotional offers and updates where you have given consent to receive such communications. You may withdraw consent at any time by contacting support.

5. Legal Basis for Processing

dost77 processes personal data on the following legal grounds:

• Contractual necessity — processing required to perform the contract between dost77 and you, including account registration, bet settlement, and payment processing.
• Legal obligation — processing required to comply with applicable anti-money laundering legislation, age verification requirements, and other regulatory obligations.
• Legitimate interests — processing carried out in pursuit of dost77's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent — processing based on your explicit consent, such as the sending of marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

6.1 Service Providers. dost77 shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These include payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 processors), identity verification providers, fraud detection services, customer support platforms, and cloud hosting providers. All service providers are contractually bound to process personal data only on dost77's documented instructions and to maintain appropriate security standards.

6.2 Legal Disclosure. dost77 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where required to do so by applicable law, court order, or regulatory instruction. Such disclosures will be limited to the minimum data necessary to satisfy the legal requirement.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of dost77's business, personal data held by dost77 may be transferred to the successor entity, subject to equivalent privacy protections.

6.4 No Sale of Data. dost77 does not sell, rent, or otherwise commercially exploit your personal data to unrelated third parties for their own marketing or commercial purposes.

7. Data Retention

dost77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account data — retained for the duration of your account and for a period of five (5) years following account closure, to meet anti-money laundering and fraud prevention obligations.
• Transaction data — retained for a minimum of five (5) years from the date of the transaction.
• Communication data — retained for a period of two (2) years from the date of the last interaction.
• Technical and usage data — retained for up to twelve (12) months for platform security and analytics purposes.

Where personal data is no longer required for any legitimate purpose, dost77 securely deletes or anonymises it in accordance with industry-standard data disposal practices.

8. Security Measures

dost77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dost77's servers.
• Encrypted storage of passwords using one-way hashing algorithms — dost77 staff cannot view your password.
• Two-factor authentication available for all player accounts.
• Regular independent security audits and penetration testing of the platform infrastructure.
• Strict access controls limiting internal access to personal data on a need-to-know basis.
• Login location monitoring and anomaly detection to identify potentially unauthorised account access.

While dost77 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are advised to use a strong, unique password for your dost77 account and to enable two-factor authentication.

9. Cookies & Tracking Technologies

dost77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the dost77 website or app. The following types of cookies are used:

• Essential cookies — required for the platform to function correctly, including session management and login authentication. These cannot be disabled without impairing your ability to use dost77.
• Performance cookies — used to collect anonymised data about how players navigate and use the platform, enabling dost77 to identify and fix performance issues.
• Functional cookies — used to remember your preferences, such as language settings and preferred deposit method, to improve your experience across sessions.
• Analytics cookies — used to generate aggregate statistical data about platform usage. Data collected by analytics cookies is anonymised and does not identify you personally.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to place bets or access dost77's core services.

10. Your Rights Regarding Personal Data

Subject to applicable law, you have the following rights in relation to personal data that dost77 holds about you:

• Right of access — to request a copy of the personal data dost77 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to dost77's legal retention obligations.
• Right to restriction — to request that dost77 restrict processing of your personal data in certain circumstances.
• Right to data portability — to receive a machine-readable copy of personal data you have provided to dost77, where processing is carried out by automated means.
• Right to object — to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — to withdraw consent for processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact dost77 customer support via live chat. dost77 will respond to all valid requests within a reasonable timeframe and in any event within 30 days. dost77 reserves the right to verify your identity before actioning a data rights request.

11. Children's Privacy

The dost77 platform is strictly for adults aged 18 years and over. dost77 does not knowingly collect personal data from individuals under the age of 18. If dost77 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, the data deleted, and any funds returned to the deposit source. Parents and guardians are encouraged to use appropriate parental controls to prevent underage access to gambling platforms.

12. Changes to This Privacy Policy

dost77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. Material changes will be communicated to registered players via email or a prominent notification on the dost77 platform prior to taking effect. The current version of this Policy, dated June 2026, supersedes all prior versions. Your continued use of the dost77 platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

13. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which dost77 handles your personal data, please contact the dost77 support team via the live chat feature available on the platform. Our support team is available 24 hours a day, seven days a week, and will direct your enquiry to the appropriate data protection point of contact.

Contact email: [email protected]